Refund and Returns Policy for HeadphonesShop
Effective Date: January 14, 2025
At HeadphonesShop, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a comprehensive refund and return policy. Please read the following details carefully to understand your rights and the process for returning or exchanging items.
1. Return Eligibility
To be eligible for a return or refund:
- The item must be in new, unused condition with all original packaging, tags, and accessories intact.
- Returns must be initiated within 30 days of the delivery date.
- Products that are customized, personalized, or sale items are not eligible for return unless defective.
2. How to Return an Item
If you would like to return a product, please follow these steps:
- Contact Us: Reach out to our customer support team at info@headphonesshop.click or call (402) 386-5573 to initiate the return process. Please provide your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions for returning the product.
- Pack and Ship: Pack the item securely in its original packaging, ensuring all parts, accessories, and documentation are included. You will be responsible for the return shipping costs unless the product is defective.
3. Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method, and you will receive a notification once the refund has been processed.
- Processing Time: Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
- Non-refundable Fees: Shipping costs are non-refundable unless the item is defective or we made an error in processing your order.
4. Exchanges
If you would like to exchange a product for a different size, color, or model, please follow the return process to return the original item. Once we receive the returned product, we will process the exchange and ship the new item.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@headphonesshop.click or call (402) 386-5573. We will provide a prepaid return label and arrange for a replacement or full refund.
- Timeframe: Claims for damaged or defective products must be made within 7 days of receiving the item.
- Inspection: We may ask for photos or other documentation of the damage or defect.
6. Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund. Once the order has been shipped, you will need to follow our return process to return the item.
7. Non-returnable Items
The following items are not eligible for return:
- Gift Cards
- Personalized or Customized Products
- Final Sale Items
- Intimate or sanitary goods
8. Restocking Fees
In some cases, a restocking fee of up to 15% may apply for returned items that are opened or used. This fee will be deducted from your refund.
9. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part. We recommend using a trackable shipping service for returns. HeadphonesShop is not responsible for items lost during return shipping.
10. Changes to This Policy
We reserve the right to modify this refund and returns policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about your rights.
11. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
HeadphonesShop
Street: 1523 State 14 Hwy Petersburg, Nebraska (NE), 68652
Phone: (402) 386-5573
Email: info@headphonesshop.click
Website: headphonesshop.click